Dedicated Passanger Assistance Programs

Air France Marks 25 Years of Its SAPHIR Program

Air France is celebrating the 25th anniversary of SAPHIR, its dedicated assistance program for passengers with disabilities and reduced mobility. Originally launched in 2001, SAPHIR was considered to be the first initiative of its kind among airlines worldwide.

The dedicated assistance program provides free, personalized support that begins at the trip planning stage. Airline staff help customers with booking, ticketing, arranging airport assistance, and coordinating special needs through a dedicated phone line or directly on the airline's website, with requests accepted up to 48 hours before departure. Available in France and across 20 other countries, SAPHIR employs 200 advisors trained to handle a wide range of situations, including reduced mobility and sensory, cognitive, or mental disabilities. Support is offered in seven languages and through channels such as WhatsApp and Messenger.

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