Dedicated Disability Support Teams

Spectrum's Disability Support Team is Specially Trained

Spectrum has established a dedicated Disability Support team comprising over 50 specially trained customer service representatives in El Paso, Texas, many of whom possess personal experience with accessibility challenges. The goal of this latest development is to provide tailored assistance for customers with disabilities and their caregivers.

Spectrum's dedicated Disability Support team draws on firsthand knowledge to help users navigate accessibility features such as closed captioning, guide narration, screen reader functionality on Spectrum Mobile devices, and the Spectrum Access App. This product portfolio offers immersive audio description and captioning for thousands of movies and television shows.

The company has also created an Accessibility Center of Excellence in Denver, where more than half of the team members are people with disabilities. This fact ensures product development and user experience design are informed by real-world perspectives.

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