Multilingual AI Shopping Kiosks

CJ Olive Young Unveiled Its AI Assistant Kiosks Platform

CJ Olive Young rolled out AI-powered shopping assistant kiosks at flagship stores with high volumes of international visitors. The kiosks feature conversational avatars that support eight languages and provide product information, inventory availability, store navigation and personalized recommendations based on skin type and shopper preferences.

The system also answers routine questions about topics such as payment options and VAT refunds, allowing employees to focus on more specialized consultations. Store managers receive analytics on frequently asked questions and the amount of time customers spend seeking information. CJ Olive Young also expanded its AI interpretation service, which supports real-time conversations in 38 languages through QR codes or in-store tablets and is trained on K-beauty terminology.

For international shoppers, the technology reduces language barriers and simplifies product discovery. The rollout reflects growing use of AI to deliver localized, scalable customer service in global retail environments.

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